Privacy Policy

Last updated: 25 June 2026

Madduck.com.au (“Madduck”, “we”, “us” and “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing, upload or personalise artwork, or otherwise interact with our store.

Madduck.com.au is an Australian online print-on-demand store offering custom printed T-shirts, hoodies, sweatshirts, tote bags, coffee mugs, caps, hats and related products. Some products feature predefined artwork or graphics, and some products may allow customers to add names, text, images, artwork, photographs or other personalisation.

1. Who we are

Website: Madduck.com.au

Legal business name: Mad duck

ABN: 42 056 441 500

Contact email: sales@madduck.com.au

Business address: 12 Mumbil Street, Stafford Heights, QLD 4053

2. Personal information we collect

The personal information we collect depends on how you use our website. It may include:

• Contact details: your name, email address, phone number, billing address and shipping address.
• Order details: products purchased, sizes, colours, quantities, order notes, delivery instructions, transaction details, refund or return information, and customer service history.
• Personalisation details: names, words, messages, images, photos, artwork, uploaded files, design instructions and other information you choose to provide for a custom printed product.
• Account details: login details, order history, saved addresses and account preferences, where customer accounts are available.
• Payment-related information: payment status, billing details and fraud-screening information. Full card details are processed by payment providers and are not stored by us.
• Website and device information: IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, cookie identifiers, cart activity and interactions with our website.
• Marketing information: your email or SMS subscription preferences, campaign interactions, discount use and communication preferences.
• Communications: messages you send to us by email, contact form, social media, chat, review tools or customer support channels.

We do not intentionally collect sensitive information, such as health information, government identifiers, biometric information, political opinions or religious beliefs. Please do not include sensitive information in product personalisation, uploaded artwork or messages unless it is necessary and you consent to us using it for your order.

3. How we collect personal information

We collect personal information when you:

• visit or browse Madduck.com.au;
• place an order or start checkout;
• create or use a customer account;
• upload artwork, images, text or design instructions;
• contact us for support;
• subscribe to emails, SMS updates or promotions;
• leave a review or interact with us on social media;
• use cookies, pixels or similar technologies on our website.

We may also receive information from Shopify, payment providers, fulfilment partners, delivery providers, marketing platforms, analytics providers, fraud prevention tools and other service providers we use to operate our store.

4. How we use your personal information

We use personal information to:

• operate Madduck.com.au and provide our products and services;
• process orders, payments, refunds, exchanges and customer service requests;
• create, print, pack and ship custom and predefined products;
• produce mockups, previews or proofs for personalised items;
• communicate with you about your order, delivery, account or enquiry;
• detect, prevent and investigate fraud, misuse, security incidents or unlawful activity;
• improve our website, products, designs, customer service and marketing;
• send marketing communications where you have subscribed or where permitted by law;
• manage reviews, promotions, competitions or customer feedback;
• comply with legal, tax, accounting, regulatory and dispute-resolution obligations.

5. Customer uploads, personalisation and printed content

When you personalise a product, we use the text, images, artwork, photos, names, messages and design instructions you provide to create and fulfil your order. This may include generating previews, preparing print files, checking production quality, printing the product, packaging it, shipping it and handling support, reprint or dispute requests.

We do not use your custom photos, artwork, names or personalisation for advertising, public display, social media, website galleries or promotional content unless you give us permission or share the content publicly yourself.

You are responsible for ensuring that any content you submit is lawful and that you have the rights, licences, permissions and consents needed to use it. This includes permission to use names, images, photographs, logos, trademarks, copyrighted works, personal information or the likeness of any other person.

We may refuse, remove, cancel or decline to print content that we reasonably believe is unlawful, infringing, hateful, abusive, obscene, threatening, defamatory, invasive of privacy, unsafe, misleading, discriminatory or otherwise unsuitable for our store.

6. When we share personal information

We share personal information only where reasonably necessary to operate our business, fulfil orders, provide services, comply with law or protect our rights. This may include sharing information with:

• Shopify: our ecommerce platform and related Shopify services.
• Payment providers: to process payments, refunds and fraud checks.
• Print-on-demand and fulfilment partners: to print, produce, package and prepare your products.
• Shipping and delivery providers: to deliver your order and provide tracking.
• Apps and technology providers: such as product personalisation tools, review apps, customer support tools, email/SMS platforms, analytics tools and security services.
• Marketing and advertising providers: where we use email marketing, social media advertising, analytics, retargeting or similar services.
• Professional advisers: such as accountants, lawyers, insurers and business advisers.
• Authorities or regulators: where required by law or where necessary to protect our rights, customers, business or the public.

We do not sell or rent your personal information to third parties.

7. Overseas disclosure

Some of our service providers may store or process personal information outside Australia. This may include countries where Shopify, payment providers, print-on-demand partners, analytics providers, marketing providers, support platforms or delivery networks operate. These locations may include Australia, New Zealand, the United States, Canada, the United Kingdom, Europe and other countries depending on the provider and the destination of your order.

Where we disclose personal information to overseas service providers, we take reasonable steps to use reputable providers and to ensure personal information is handled securely and consistently with this Privacy Policy.

8. Cookies and similar technologies

Madduck.com.au uses cookies, pixels and similar technologies to operate our store, remember preferences, keep items in your cart, process checkout, improve site performance, understand visitor behaviour, measure marketing, prevent fraud and show relevant advertising.

Cookies may be set by us, Shopify, analytics providers, advertising platforms, app providers or other service providers. You can manage cookies through your browser settings and, where available, through our cookie banner or privacy settings tools.

Disabling some cookies may affect website functionality, including cart, checkout, personalisation and account features.

9. Marketing communications

We may send you marketing emails or SMS messages if you subscribe, create an account, make a purchase, enter a promotion or otherwise consent to receiving them. You can unsubscribe at any time by using the unsubscribe link in our emails, following the instructions in an SMS, or contacting us.

Even if you unsubscribe from marketing, we may still send you non-marketing messages about your orders, account, delivery, customer service enquiries, policy updates or legal notices.

10. Automated tools

We may use automated tools to help operate our store, such as fraud screening, security monitoring, analytics, product recommendations, advertising audiences and checkout functions. We do not knowingly use automated systems to make decisions that significantly affect your legal rights or interests without appropriate human review or a lawful basis.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include using secure Shopify checkout, access controls, reputable service providers, account protections and secure business systems.

No website, payment method or online storage system is completely secure. Please keep your account login details confidential and contact us promptly if you believe your information has been compromised.

12. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, tax, legal compliance, fraud prevention, dispute resolution and business recordkeeping.

Custom artwork, uploaded files and personalisation details are kept for as long as needed to produce your order and for a reasonable period afterwards to manage reprints, delivery issues, returns, quality concerns, disputes or legal obligations. We may delete or de-identify information when it is no longer needed.

13. Access, correction and deletion requests

You may request access to, or correction of, personal information we hold about you. You may also ask us to delete personal information where we no longer need it or where deletion is required by applicable law.

To make a request, contact us using the details below. We may need to verify your identity before responding. In some cases, we may be unable to delete information immediately, for example where we must keep records for legal, accounting, tax, fraud prevention or dispute-resolution purposes.

14. Privacy complaints

If you have a privacy question or complaint, please contact us first so we can try to resolve it.

Email: sales@madduck.com.au

Postal address: 12 Mumbil Street, Stafford Heights, QLD 4053

Please include your name, contact details and a clear description of your concern. We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for privacy guidance or to make a privacy complaint: https://www.oaic.gov.au/privacy/privacy-complaints.

15. Children’s privacy

Our website is intended for general audiences and is not directed to children. If you are under 18, you should use Madduck.com.au only with the involvement of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.

16. Third-party links

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of those third parties. You should review their privacy policies before providing personal information to them.

17. Shopify and payment privacy

Our store is hosted by Shopify. Shopify may process personal information when you visit our store, use Shopify-powered checkout, use Shop Pay, interact with Shopify services, or make a purchase from us. You can read Shopify’s Consumer Privacy Policy here: https://www.shopify.com/au/legal/privacy/consumers.

Payments are processed by third-party payment providers. We do not store full credit card numbers. Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, Shopify settings, apps, service providers, legal obligations or privacy practices. The updated version will be posted on this page with a new “Last updated” date.

19. Contact us

For privacy questions, access requests, correction requests or complaints, contact:

Madduck.com.au
Legal business name: Ranbell PTY LTD
ABN: 42 056 441 500
Email: sales@madduck.com.au
Address: 12 Mumbil Street, Stafford Heights, QLD 4053