New Zealand Family Adventure Tote Bag – Sydney & NZ Travel Souvenir Cotton Tote

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Because every MadDuck item is custom-made, your order includes a short production time before it is shipped. Standard shipping usually includes 3–7 business days for production plus 3–8 business days for delivery, while express shipping includes the same production time with a faster 2–3 business day delivery after dispatch.

Standard shipping is available Australia-wide for a flat rate of $9.95, and express shipping is available for $14.95. Orders over $150 qualify for free standard shipping.
Tracking details will be emailed once your order has been dispatched,
and business days do not include weekends or public holidays.

You can read our shipping policy here!

Garment Care Instructions

To keep your garment looking its best for years to come, please follow these care recommendations:

Washing

Turn the garment inside out before washing.
Machine wash cold (30°C or below).
Use a mild detergent.
Wash with similar colours.
Avoid bleach and harsh chemicals.

Drying

Tumble dry on low heat or hang dry for best results.
Do not over-dry garments.
Avoid direct prolonged sunlight when drying.

Ironing

Iron inside out on a low setting if needed.
Do not iron directly on printed artwork or decorations.

Dry Cleaning

Do not dry clean unless stated otherwise on the garment label.

Additional Notes

Slight variations in print placement and colour may occur due to the custom printing process.

Following these care instructions will help preserve the vibrancy and longevity of your print.

Thank you for supporting custom-made products!

Although we always go out of our way to look after our customers, we
kindly ask that you carefully check the sizing chart before placing your
order.

Because each garment is custom-made and printed especially for
you, we are unable to offer a refund or exchange if the item does not
fit after it has been produced.

Please take a moment to compare the
measurements with a garment you already own so you can choose the best
size with confidence.

Your satisfaction matters to us, and we genuinely want you to feel happy
with your purchase. If your order arrives with a clear printing error,
print stain, faulty stitching, damaged garment, or you have received the
wrong shirt, please contact us as soon as possible with your order
details and clear photos of the issue. While custom-printed items cannot
usually be returned for change of mind or sizing issues, we will always
review genuine faults carefully and do our best to make things right.

Because our shirts and apparel are custom-made and printed especially
for you, we generally cannot accept returns or exchanges for change of
mind, incorrect size selection, or personal preference. However, if your
order arrives with a genuine fault, printing error, damage, or the
wrong item has been sent, please contact us as soon as possible so we
can review the issue and help make things right. You can read our full
Returns and Refund Policy here: Returns and Refund Policy.